Staff
Meet the Member Services Team
We’re Harvard employees - just like you! Our mission is to support you, our colleagues and friends, and your families in any and every way possible. Our health plan is exclusive to the Harvard community, so we’re experts at what we do.
21
Average number of years our team has worked for HUGHP.
5K+
Number of unique members we helped over the phone last year.
4.7/5
Our Member Satisfaction Score in CY24.
Let Our Team Take Care of Your Team
Donni Caggiano
Member Services Representative
Member of the team since 2009
I love my job and being able to help members navigate the complicated world of insurance. I also love working in Member Services where my colleagues are also family.
Sarah Cawthron
Member Services Representative
Member of the team since 2017
Every day we are faced with new challenges. With these challenges come the opportunity to gain a better understanding of the needs of our members. This makes every day different and exciting. The amazing people I get to work with each day have gone from...
Linda Iovanni
Member Services Representative
Member of the team since 2020
The Member Services Team is a family that I am proud to be part of. I love my job in Member Services because it challenges me and have a sense of fulfillment when assisting our members with their insurance needs and inquires. I enjoy every minute I can...
Rita Jackson
Member Services Representative
Member of the team since 1996
I am fortunate to be part of a caring and dedicated team that works well together. Every day is different, and I enjoy the challenges that each day brings. When I am not working I enjoy cooking, fishing, and being with my family.
Fabienne Jean-Baptiste
Member Services Representative
Member of the team since 2002
Fun fact about Fabienne: Her favorite pastimes include walking, cooking, and completing Wordscapes puzzles.
Danielle McSheffery Sanfilippo
Assistant Director, Plan Operations & Member Services
Member of the team since 2004
Insurance is constantly changing - keeping our days busy and our minds challenged. I love building relationships with our members - and our providers. Member Services is my home away from home. We're a family - and for that, I will always be grateful.
Caren Savone
Member Services Representative
Member of the team since 2001
HUHS is not just a job, it's my family. I enjoy quilting, nature walks, and gardening but am absolutely obsessed with orchids! My current collection includes 90+ orchids!
Jason Ward
Director, Plan Operations and Member Services
Member of the team since 2005
Being in customer service is exciting because you get to influence the overall member experience at every touchpoint. I love being part of this team because we always work together to support a common vision or goal, and working together as a team...
