CORONAVIRUS DISEASE (COVID-19)

Harvard University Group Health Plan (HUGHP) is closely monitoring the new coronavirus (COVID-19) on behalf of our members, and we are committed to making sure you receive the care you need during this difficult time. Please continue to check this page for updates as the situation evolves.

TEMPORARY CHANGE TO OPERATIONS:

HUGHP Member Services is available Monday-Friday from 9:00AM until 5:00PM and can be reached by phone at 617-495-2008 or by email at Mservices@huhs.harvard.edu. We will not have on-site front desk operations staffed until further notice.

INSURANCE UPDATES RELATED TO COVID-19 IMPACT:

HUGHP is adopting all temporary emergency measures put into place by Blue Cross Blue Shield of MA (BCBSMA), consistent with the guidance from state and federal regulators and public health agencies and experts. These special measures, outlined below, will remain effective until the Massachusetts state of emergency is lifted. 
 
In partnership with BCBSMA, here’s what we’re doing to help protect your health and safety: 
  • Covering the full cost of diagnostic tests for COVID-19 for all members who meet CDC guidelines for testing. Members will not have co-pays, co-insurance, or a deductible for these tests. 
  • Waiving co-payments for medically necessary COVID-19 treatment at doctor’s offices, emergency rooms, urgent care centers, and care received via telehealth. Any medically necessary treatment for coronavirus is covered under HUGHP within the United States or internationally.
  • Removing any administrative barriers, such as prior authorizations and referrals, for medically appropriate care for COVID-19.
  • Waiving all co-pays for all medical or behavioral health care that you receive by phone (telephonic) or video (telehealth) with in-network providers. For example, these visits can be done as a phone call or any video technology, including FaceTime or Skype. 

Additionally, Express Scripts will be:

POS/POS+ members: Out-of-Network behavioral health coverage via phone (telephonic) or video (telehealth)

If you are making an appointment with an out-of-network behavioral health provider who is no longer willing/able to see you in person due to these extraordinary circumstances, you can receive care via phone call or video visit. Your reimbursement will be based on your current out-of-network benefits. To file for reimbursement, you would follow the process below:
  • Pay out of pocket for services just as you normally would for out-of-network care for behavioral health.
  • Submit the claim to BCBSMA with an itemized bill (please see page 2 for an example).
Please allow 30 business days for the claim to process. 

STAY INFORMED AND STAY WELL WITH THESE ADDITIONAL RESOURCES:

UPDATES FROM OUR PROVIDER GROUPS: