• do our best to help you.
• listen to your concerns.
• treat you with respect, kindness, and empathy.
• strive to resolve things as best we can and as quickly as we can.

Please remember that we are also Harvard employees. We ask that you treat us the same way you would want to be treated and keep the conversation respectful. We understand that there will occasionally be instances that warrant spirited discussion. We encourage these conversations to take place, but expect that they will be done with respect for one another.