Staff

Meet the Member Services Team

We’re Harvard employees - just like you! Our mission is to support you, our colleagues and friends, and your families in any and every way possible. Our health plan is exclusive to the Harvard community, so we’re experts at what we do. 

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17.4

Average # of years our team has worked for HUGHP

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5K+

Number of unique members we helped over the phone last year

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4.5/5

Our Member Satisfaction Score in FY21

Let our team take care of your team

Donni bio

Donni Caggiano

Member Services Representative
Member of the team for 14 years

I love my job and being able to help members navigate the complicated world of insurance. I also love working in Member Services where my colleagues are...

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See also: Staff
SP bio

Sarah Cawthron

Member Services Representative
Member of the team for 6 years
Every day we are faced with new challenges. With these challenges come the opportunity to gain a better understanding of the needs of our members. This makes... Read more about Sarah Cawthron
See also: Staff
Linda bio

Linda Iovanni

Member Services Representative
Member of the team for 3 years

The Member Services Team is a family that I am proud to be part of.

I love my job in Member Services because it challenges me and have a sense...

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See also: Staff
RJ bio pic

Rita Jackson

Member Services Representative
Member of the team for 27 years
I am fortunate to be  part of a caring and dedicated team that works well together.  Every day is different, and I enjoy the challenges that each day... Read more about Rita Jackson
See also: Staff
FJB bio pic

Fabienne Jean-Baptiste

Member Services Representative
Member of the team for 21 years
Fun fact about Fabienne: Her favorite pastimes include walking, cooking, and completing Wordscapes puzzles.
See also: Staff
Caren Savone

Caren Savone

Member Services Representative
Member of the team for 22 years

HUHS is not just a job, it's my family.

I enjoy quilting, nature walks, and gardening but am absolutely obsessed with orchids! My current...

Read more about Caren Savone
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JMW bio pic

Jason Ward

Director, Plan Operations and Member Services
Member of the team for 18 years

Being in customer service is exciting because you get to influence the overall member experience at every touchpoint. I love being part of this team...

Read more about Jason Ward
See also: Staff