Well Connection

Well Connection is a video consultation with a medical and/or behavioral health clinician. You can connect with a board-certified doctor in minutes, through the use of a smartphone, tablet, or computer. Providers are accessible 24 hours a day, 7 days a week, 365 days a year for non-emergency care through American Well, a leading Well Connection provider. Some of your current providers may be participating in Well Connection; check with your provider to see if they are participating.

Download the Well Connection app on iTunes or Google Play or visit wellconnection.com. Learn more about using Well Connection.

Frequently Asked Questions

Q.
How will Well Connection visits be covered?
A.
As long as you use a network Well Connection provider, your appointments would be covered with applicable office visit copays. You may be asked to provide your credit card number to pay for your copay, just as you would at a doctor’s office.
Q.
Do I need a referral to use Well Connection?
A.
No, you do not need a referral to access Well Connection; however, you will need to use providers in the Well Connection network in order for services to be covered.
Q.
Can I call my current PCP or specialist via Skype through Well Connection?
A.
No; Well Connection services are only available through providers who are contracted with Well Connection.
Q.
What types of services are available via Well Connection?
A.
Behavioral health visits and medical visits to diagnose conditions such as: sprained ankle, sore throat, bronchitis.