Well Connection - Telehealth Video Visits

Well Connection is a platform that provides you access to live video consultation with a medical or behavioral health clinician. You can connect with a board-certified doctor in minutes, with a smartphone, tablet, or computer. Providers are accessible 24 hours a day, 7 days a week, 365 days a year for non-emergency care.
 
Telehealth is for urgent care and not for routine care or a serious or life-threatening condition. Call 911 or go to the nearest emergency room for serious or life-threating conditions. 

Highlights:

  • Receive care from the comfort of your home, office, or hotel room; it goes where you go.
  • No referral is needed to diagnose non-emergency conditions like sprained ankle, sore throat, or bronchitis and behavioral health 
  • You pay the same office-visit* copayment that they would pay when visiting a doctor in-person
  • All visits are confidential and treated in accordance with the Health Insurance Portability and Accountability Act of 1996 (HIPPA)

How It Works:

  • Download the Well Connection to create an account and login myblue.bluecrossma.com/health-plan/well-connection 
  • Choose the type of service: medical or behavioral
  • Pick an available provider

 

Frequently Asked Questions

Q.
How will Well Connection visits be covered?
A.
As long as you use a network Well Connection provider, your appointments would be covered with applicable office visit copays. You may be asked to provide your credit card number to pay for your copay, just as you would at a doctor’s office.
Q.
Do I need a referral to use Well Connection?
A.
No, you do not need a referral to access Well Connection; however, you will need to use providers in the Well Connection network in order for services to be covered.
Q.
Can I call my current PCP or specialist via Skype through Well Connection?
A.
No; Well Connection services are only available through providers who are contracted with Well Connection.
Q.
What types of services are available via Well Connection?
A.
Behavioral health visits and medical visits to diagnose conditions such as: sprained ankle, sore throat, bronchitis.