# Telemedicine ## Telemedicine (Remote Visits) Coverage Telemedicine is a digital health solution that connects the patient and clinician through real-time audio and video technology. ![Serious man on laptop sitting on sofa](/sites/g/files/omnuum11506/files/styles/hwp_21_9__1920x825/public/hughp/files/man_laptop.jpg?itok=nFC-UtxJ) Telemedicine is a digital health solution that connects the patient and clinician through real-time audio and video technology. This allows the patient and their clinician to see and hear each other through a smartphone, tablet, or computer. Telemedicine can be used as an alternative to traditional in-person care delivery. All HUGHP plans include a telemedicine benefit for both medical and mental health visits. There are a few different ways that a member can access this care, as descripbed below. --- ### BCBSMA network **The provider is contracted with BCBSMA and chooses to provide telehealth services.** Your primary care physician may also offer video visits. **Learn more about:** [**Telemedicine video visits at HUHS**](https://huhs.harvard.edu/patients-and-visitors/telemedicine-at-huhs/) [**Telemedicine video visits at Atrius**](https://www.atriushealth.org/patient-information/getting-care/virtual-care) ### Well Connection **The provider offers telemedicine consultations through Well Connection.** Well Connection is a platform that provides you access to live video consultations with a medical or behavioral health clinician. You can connect with a board-certified doctor in minutes, with a smartphone, tablet, or computer. Medical providers are accessible 24 hours a day, 7 days a week, 365 days a year for non-emergency care; mental health providers are available by appointment. ### POS members only **POS members only: The provider is out-of-network; however, they use a HIPAA compliant platform and choose to offer telemedicine consultations to their patients.** Contact BCBS at (800) 257-8141 to see if your in-network provider is contracted to offer telemedicine consultations. If your provider is out-of-network, confirm that they use a HIPAA-compliant platform to offer telemedicine consultations. ## Get Started and Register for Well Connection Today! Members can access Well Connection by simply signing into their MyBlue account. You'll see Well Connection Video Visits under “My Care” in the navigation menu after signing in. [ Learn more about Well Connection arrow\_circle\_right ](https://www.bluecrossma.org/myblue/find-care/care-options/video-call-a-doctor) [ Register for Well Connection arrow\_circle\_right ](https://member.bluecrossma.com/login) ![Smiling doctor providing telemedicine to a man](/sites/g/files/omnuum11506/files/styles/hwp_1_1__720x720_scale/public/hughp/files/well_connection_pic.jpg?itok=6QHJKbuN) ## About Telemedicine Telemedicine is not meant to be used for a serious or life-threatening condition. Call 911 or go to the nearest emergency room for serious or life-threatening conditions. ### In-Network - Members can meet with their provider via telephone or telemedicine consults - The benefit is open to all specialty types, including urgent care and mental health services - **The provider must be an HMO Blue provider or a Well Connection provider** ### Out-of-Network - Members can meet with their provider via telephone or telemedicine consults - The benefit is open to all specialty types, including urgent care and mental health services - **The provider must be licensed in the same state where the member is located** - Out-of-network cost-sharing will apply for non-COVID-19 related visits ## Bet Help phone [### Call Us ](/contact-us)(617) 495-2008: Mon-Fri, 9:00 am-4:00 pm Closed for lunch, 1:00 pm-2:00 pm email [### Email Us ](mailto:mservices@huhs.harvard.edu)Email your questions to us. laptop [### Meet With Us ](/contact-us)Email your availability to request a virtual appointment with Member Services.