Your primary care physician manages and coordinates your health care needs, including referrals to specialists. Depending on your plan, non-emergency and specialty services may not be covered if you do not have a primary care physician.
You and your family can choose primary care physicians at different locations if you desire. Once you have selected a primary care physician, contact Member Services, so that we can update your record as soon as possible. You can change your primary care physician at anytime.
Before your first appointment you need to:
1. Select an in-network primary care physician.
2. Call the physician's office to register as a new patient.
3. Notify Member Services of your selection prior to your appointment.
Without a primary care physician on file, your claims may not be processed and you may be billed directly for your care.
Finding a Primary Care Physician
Select a PCP at Harvard University Health Services or Atrius Health.
POS and POS Plus* members
For in-network care, select a Harvard University Health Services or Atrius Health physician.
Select any PCP within Harvard University Health Services, Atrius Health, or Blue Cross Blue Shield of Massachusetts PPO network.
*POS, POS Plus and HDHP members can select an out-of-network primary care physician, but will have higher out-of-pocket costs. Review your Benefit Description for details.