HUGHP Member Services is here to help you navigate the health care system and answer any questions you may have about the plan. We are located on site at the Harvard University Health Services - Holyoke Center. We are happy to assist you in person, by phone, or by email and we are committed to responding to your questions in a timely manner.

HUGHP Member Services is your resource for questions about:

• HMO and POS plan options
• Your benefits
• How to obtain care
• How to choose or change your PCP
• Referrals and authorizations – when are they required and how to get them
• ID cards
• Prescription drug benefit
• Privacy
• Wellness programs and other discounts